Customer Service Executive
 

Key Responsibilities

- Professionally respond to customers’ queries via e-mail, phone, or face to face.
- Handle complaints with ease, provide appropriate solutions and alternatives within the time frame and follow up in order to ensure customer satisfaction.
- Ability to attend face to face meetings with customers as assigned. Provide clear explanations and a solid customer service which makes our customers confident and safe by using our services.
- Coordinate with related departments to complete daily activities.
- Work closely with the management, sea freight department, air freight department, sales team on a daily basis to keep all departments updated regarding the daily activates assigned. 
- Maintain good relationship with customers and ensure their satisfaction.
- Other responsibilities as assigned by the manager.
 

Qualifications
- Bachelor’s or Master’s Degree.
- Experience in Air/Sea Freight business.
- Strong customer service skills.
- Good analytical and problem-solving skills.
- Fluent in English.
- Able to operate PC and Microsoft Office.
- Own a car and a driver’s license.
- Able to work closely with the sales team and ensure their customers’ satisfaction.
 

Benefits
- Competitive salary with incentives based on performance.
- An English-speaking workplace with a professional work environment.
- Opportunity for career growth within our company.
- Flexible work hours Mon-Fri. (8 hour work day).

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To apply for the positions above, please send your resume in English to david@ewl.co.th, specifying what position you are applying for.